Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 24 hours after receipt of payment. On Checkout you may select Parcel2Go/Hermes with tracking and drop-off with or without signature. If you prefer you can select delivery by Royal Mail Signed For delivery. Parcel2Go provides the most tracking information on the progress of your delivery.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

If you purchase IPTV subscription codes then ensure that you select “Collection from store or email delivery” on Checkout otherwise you will be charged for the delivery option you leave selected. 

Boxes are amply sized and your items are well-protected.

Returns

You may return your purchase for any reason within 14 days of purchase. After 14 days returns will only be accepted if your item is defective or requires a repair under the warranty. When returning your item, first contact us for a Returns Authorisation Code. Returns sent without a code clearly marked on the outside of the packaging will not be accepted.